1. How to Request Account Deletion
You can request deletion of your account using either of these methods:
- App path: App Profile Delete Account
- Support path: Email support@coachingsaas.in from your registered account details
2. Roles Covered
This process is available for the following roles:
- Owner
- Teacher
- Student
3. Deletion Approach (Soft Delete / Deactivation)
We do not hard delete accounts immediately. We use a deactivation approach to preserve business-critical records linked to coaching operations.
Examples of linked records that may remain for compliance and business continuity include attendance, payments, test history, notes, and academic history.
4. In-App Deletion Flow
When a user taps Delete Account, the flow is:
- Click Delete Account
- Review confirmation modal
- Provide optional reason
- Submit request
- Account is deactivated and login access is removed
5. What Gets Deleted or Disabled
- Profile-level personal data from active usage view
- Login access and active sessions
- Personal account identifiers used for routine account access
6. What May Be Retained
Some information may be retained as required for legal, tax, dispute, and audit obligations, including:
- Payment and billing records
- Legally required records
- Audit and security logs
- Coaching-related academic and operational history
7. Processing Timeline and Support
Account deactivation is generally applied immediately after request submission in-app. For support-assisted requests, we may ask limited verification details before processing.
If you need help, contact support@coachingsaas.in.