1. What Data We Collect
We collect only data required to provide the service, including account details, coaching information, operational records, and support communication.
2. Coaching Information
This may include coaching name, contact details, settings, branding assets, and subscription records.
3. Student Data
As entered by your coaching team, student-related data may include names, attendance, fees, payments, notes, and test performance data.
4. Usage Analytics
We may collect product usage signals such as feature activity, error logs, and performance metrics to improve reliability and user experience.
5. Device and App Information
We may collect technical data such as browser type, device details, IP address, app version, and access timestamps for security and troubleshooting.
6. Data Storage
Data is stored in secured systems and infrastructure managed by us and trusted service providers. Access is controlled and limited to authorized processes and personnel.
7. Security
We use practical security controls such as authentication, access restrictions, encrypted transport, and monitoring. No system is 100% risk-free, but we continuously improve safeguards.
8. Third-Party Services
We may use third-party services for hosting, payments, communication, analytics, and support operations. These providers process data only for service delivery purposes.
9. Cookies and Session Data
We use essential cookies and session technologies for login, authentication, and secure platform functionality. These are required for core product operation.
10. Data Retention
We retain data while your account is active and as needed for business, legal, compliance, and support purposes. Retention periods may vary by data type and obligation.
11. Data Ownership and Sharing
Your coaching data remains owned by your coaching institute. We do not sell personal data or student records to third parties.
12. Contact Details
For privacy requests or concerns, email support@coachingsaas.in.